They didn't seem to care anymore about customer service and if you read the reviews on Trusted Pilot you will see that many have lost faith in Hopper.ĭO NOT USE HOPPER.Their customer service is non-existent. I've been asking for months and NO RESPONSE. In the current state of things, it is completely inappropriate to not provide refunds, or at least credits for future bookings. The overall rating of the company is 1.3 and consumers are mostly dissatisfied.
#HOPPER CUSTOMER SERVICE NUMBER HOW TO#
You get the run around trying to speak to someone directly, and get redirected to article after article about how to contact customer support. However within seconds of paying, they charged my credit card. I WILL NEVER USE HOPPER AGAIN! Air Canada then states that they are unable to provide refunds for flights that are purchased through a third party. Initially this was a great company who was so focused on their customers. I worked at Hopper full-time for less than a year, Remote work, Snacks, Slack chats trashing management, Travel agent deals, cool office, Decent pay. The airline said I used 2 different cards but I dont have a card that ends in the last 4 numbers that they say the refund went to. There is no way to contact Hopper via their website and no way to contact them via their app unless you have an active booking number (mine disappeared after my trip was cancelled) so I was completely frustrated and eventually ‘booked’ a false trip just so I could send Hopper a message - still dark. I have been using Hopper since the beginning of the year and I feel like it's easy to find flights at a great price. I don't know who is running customer service, but it is an absolute joke they don't have a support line. The flights I booked where on 14th and 26th August, and I am still waiting for a 600€ refund! Without quality reproductions of rigorous analysis, this book provides little to either the casual reader or the erudite scholar. I had a return flight get cancelled on me and I am required to rebook through Hopper. Ron from Hopper team acknowledged the slight delay in responding and provided the requested change option which was closed with no additional cost to me though I was willing to pay the change cost indicated earlier. Talent, experience and knowledge is not recognized. Closes our refund request after a few phone calls. Here's what we've done and still don't have any results, even though the trip was scheduled exactly during the time period where refunds have been getting handed out: 1. However, Hopper won't even let me rebook it, not does it even show up as Cancelled! That being said, we make sure teams have the proper support and don’t have to reinvent the wheel if they don’t need to." Alex Campeau talks about building Engineering Team best practices for BuiltinNYC.
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